Policy Overview
This policy applies to online and offline courses offered by Doitsu, including A1, A2, B1, B2.1, B2.2, C1.1, C1.2, C2.1, C2.2, and the Ausbildung German course.
Please read this policy together with our Cancellation Policy, Pricing Policy, and Terms and Conditions.
1. Eligibility for Refund
Full Refund
At least 2 days before startIf you cancel your registration at least 2 days before the course start date, you are eligible for a full refund or may choose to transfer to a later batch instead.
Partial Refund
Within 2 days of startCancellations made within 2 days of the course start date are eligible for a partial refund. A cancellation fee of 20% of the total course fee will be deducted from the amount paid.
No Refund
After course commencementOnce the course has started and you have attended a class, the fee is not eligible for a refund. Classes missed without notice are also not refundable.
Any registration or admission charges, if applicable, may be non-refundable. These charges will be communicated before payment.
2. Refund Process
Once your refund request is approved, the following process applies:
- The refund will be processed to the original mode of payment.
- Refunds are usually completed within 7 to 10 working days from the date of approval. The exact time may vary depending on your bank or payment provider.
- Processing fees or transaction fees charged by banks or payment gateways, if applicable, may be deducted from the refund amount.
- Refunds are issued only to the person who made the payment, not to a third party.
Processing time: Allow 7–10 working days after approval. Your bank or payment provider may affect the final credit date.
3. Batch Cancelled by Doitsu
If we cancel a batch before it starts, for example due to low enrolment or teacher unavailability, you will be offered a choice between:
- A full refund of the amount paid for that course; or
- A transfer to another batch of the same level at no extra cost.
If we miss a few classes during a running batch, we will arrange replacement sessions at the earliest. A refund is not applicable in these circumstances.
4. Exceptions
Refunds are not available in the following circumstances:
- Study Materials: Study material, books, or special workshops purchased separately are non-refundable once delivered or used.
- External Exam Fees: Exam registration or exam fees paid to external bodies such as Goethe-Institut or other examination centres are non-refundable through Doitsu, as they are controlled by those organisations.
- Code of Conduct Violations: No refund will be given if a student is removed from a course due to a violation of our code of conduct, as outlined in our Terms and Conditions.
- Third-Party Decisions: Exam results, admission decisions, and visa outcomes are determined by independent third parties. Refunds cannot be claimed on the basis of these outcomes.
Exceptional Circumstances
In emergencies or extenuating circumstances, such as medical reasons, we may review requests on a case-by-case basis. We may request reasonable supporting documents. These exceptions are granted at the sole discretion of Doitsu management.
5. How to Request a Refund
To request a refund, contact us with your cancellation request using one of the following channels:
Information to Include
Please include the following details to help our team review your request:
- Full name
- Registered phone number
- Course level
- Batch timing
- Payment details
- Reason for the refund request
Our team will review your request and confirm the outcome in writing by email or WhatsApp.
6. Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.
The policy in effect on the date of your enrolment will apply to you, unless we inform you otherwise in writing.